Customer Service

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Customer Service
Simple, efficient & secure document management for the construction professional.™

We are committed to your success and understand that providing quality world class customer service is paramount to customer satisfaction.

Our team's philosophy is to provide you with service that solves your needs on the first call and if follow-up is required, we will ensure your instance is completed within a defined time frame.

Enthusiastic, smart and dedicated professionals, our team knows every aspect of the product for purposes of providing you and your team with world class service. Contact Us >

Our values guide us in providing Customers with world-class support and they are as follows:

We will treat all of our customers with courtesy and respect.

We will be honest, candid and forthright in all of our responses with customers.

We will meet or beat our established deadlines for providing customer service, regardless if the request was received via the web or toll free support.

We will provide high-quality service by knowledgeable staff and support continuing EDU services for all CSR staff.

We will assess our customers’ needs and level of satisfaction with our services after each instance or interaction and use that feedback to improve our service and product.

Designated Customer Service

PlansandSpecs staff is friendly, informed and available around your hours via telephone, email and soon Live Chat. Our trained and friendly customer service staff will log-on to your site/screen and view what you are viewing and will walk you through the steps needed to implement your request.. Learn more >

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Customer Service Simple, efficient & secure document management for the construction professional.™

We are committed to your success and understand that providing quality world class customer service is paramount to customer satisfaction.

Customer Service
Simple, efficient & secure document management for the construction professional.™